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Continue ShoppingOur Store Policies
TRE PONTI USA CANCELLATION, EXCHANGES, RETURNS AND WARRANTY POLICY
We want you to get the right Tre Ponti harness with the right fit. If you ordered on our website and want to make a change, it’s no problem!
CANCELLATION POLICY
If you purchased on our website and desire to cancel your order, you may do so if the order has not been shipped. Processing and shipping happens quickly, so it may not be possible to cancel. To submit a request to cancel your order, please send an email to info@trepontiusa.com.
EXCHANGES POLICY
Items can be exchanged within 30 days from the invoice date. Items returned to Tre Ponti USA must be in new condition, unused, unscratched, clean, free of hair, and with tag. Items requiring cleaning or removal of hair will be charged $5 per item, or they may be deemed unfit for resale.
If an item is returned for exchange and found to be unfit for resale, the exchange will be rejected, and the item will be shipped back to the customer at customer's expense.
Customer pays to ship items returned to Tre Ponti USA. In turn, Tre Ponti USA pays for shipping to send items to the customer. This means that the customer pays shipping only one way--the first time around. However, in the event of more than one exchange, the customer pays for shipping both ways.
With exchanges, additional charges may apply when replacement items are priced higher than the original. If the new item is priced significantly lower than the original, you may receive a store credit or a refund.
If you need help or have any questions about sizing, send an email to info@trepontiusa.com or call 1-800-556-4994. We'll be happy to assist you!
RETURNS POLICY
Items can be returned to Tre Ponti USA within 30 days from the invoice date. Once 30 days have past, there is no option to do a return.
A restocking fee of 20% will be deducted from the refund.
Shipping labels are not provided. Customer pays to ship items returned to Tre Ponti USA. Shipping fees are nonrefundable.
Items returned to Tre Ponti USA must be in NEW CONDITION, NO SIGNS OF BEING USED AT ALL, UNSCRATCHED, CLEAN, FREE OF HAIR, and UNDAMAGED, with ORIGINAL TAG.
If an item is returned and found to be unfit for resale, the request for return will be denied.
If you need help or have any questions about sizing, send an email to info@trepontiusa.com or call 1-800-556-4994. We'll be happy to assist you!
WARRANTY POLICY
Tre Ponti USA will replace, free of charge, any products found to have manufacturing defects, called "factory defects". A factory defect is defined as something that is immediately discoverable and makes the harness unusable, such as an inverted buckle or a missing ring. NO OTHER STATED OR IMPLIED WARRANTY IS APPLICABLE.
Because factory defects are immediately discoverable, the warranty expires 10 days after the order is delivered. THE FOLLOWING ARE NOT COVERED UNDER ANY STATED OR IMPLIED WARRANTY: BUCKLES, STRAPS, RINGS, AND DAMAGE TO THE PRODUCTS DUE TO CHEWING, CONTACT WITH SHARP OBJECT OR ROUGH SURFACES, ABUSE, BITING, SCRATCHING, OR SIMILAR CIRCUMSTANCES.
When cared for and used under normal conditions, your Tre Ponti harness will have a lifespan on par with industry standards. THE LIFESPAN OF THE PRODUCTS DEPENDS ON THE AMOUNT AND TYPE OF USE, AND ESPECIALLY ON CARING FOR THE PRODUCTS. CLICK HERE FOR MORE INFORMATION ABOUT CARING FOR YOUR HARNESSES.