What if the harness doesn’t fit my pet?
* If you purchased your Tre Ponti USA harness from a pet shop, please contact the store regarding their policies. You will need to resolve the matter through them. *
If you purchased from Tre Ponti USA website:
Within 20 days of the order date, Tre Ponti USA products may be exchanged. There are no refunds, only exchanges. Please contact us if you need help with sizing. Once products for exchange are received and inspected, replacement items are shipped promptly.
Items to be exchanged must be in unused condition, clean, and free of pet hair, with the original tag. Items requiring cleaning or removal of pet hair will be charged a $5 cleaning fee per item. Shipping charges for all exchanges are the responsibility of the customer. Additional charges may apply if replacement items are priced higher than the original.
To start your exchange, click below to download the exchange form.