Exchange & Warranty Policies

EXCHANGES POLICY:

THERE ARE NO REFUNDS, but we will work with you to get the right harness with the right fit. Within 20 days of the order date, Tre Ponti USA products may be exchanged for a different color, size, or model. We recommend that you contact us to review options. Once products for exchange are received and inspected, replacement items are shipped promptly. Items to be exchanged must be in UNUSED condition, clean, and free of pet hair, with the original tag. Items requiring cleaning or removal of pet hair will be charged a $5 cleaning fee per item. SHIPPING CHARGES FOR ALL EXCHANGES ARE THE RESPONSIBILITY OF THE CUSTOMERS. Additional charges may apply if replacement items are priced higher than the original.

COUPONS, PROMOTIONS & DISCOUNTS:

Coupons, promotions, or discounts cannot be combined with any other promotion, coupon, special offer, exchange, or discount.

WARRANTY POLICY:

Tre Ponti USA will replace, free of charge, any products found to have manufacturing defects. NO OTHER STATED OR IMPLIED WARRANTY IS APPLICABLE. THE WARRANTY EXPIRES 15 DAYS AFTER DATE OF PURCHASE.

THE FOLLOWING ARE NOT COVERED UNDER WARRANTY:

Buckles are not covered, and damage to the products due to chewing, contact with sharp object, contact with rough surface, abuse, or other similar circumstances is not covered.